Refund policy

We want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 7 days of receiving your item.

Returns

To be eligible for a return, the item must:

  • Be unworn and unused
  • Be in its original condition
  • Have all original tags attached
  • Be returned in its original packaging
  • Include the receipt or proof of purchase

To request a return, please contact us at supremotailoring18@gmail.com with your order number and reason for the return.

Please do not send items back without first contacting us and receiving return instructions.

Return Address:
Supremo Tailor
66 East Coast Road
The Flow @ East Coast, #05-11
Singapore 428778

Return Shipping

Unless the item is defective, damaged or incorrectly sent, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping service when returning an item, as Supremo Tailor is not responsible for items lost or damaged during return transit.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if:

  • The item is defective or damaged
  • You received the wrong item
  • There is an issue with your order

Please contact supremotailoring18@gmail.com with your order number and photographs of the item and packaging. We will review the issue and advise you on the appropriate resolution.

Non-Returnable Items

The following items are not eligible for return:

  • Made-to-measure, customised or personalised items
  • Items that have been worn, washed, altered or damaged after delivery
  • Items without their original tags or packaging
  • Sale or clearance items, unless otherwise stated
  • Gift cards

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We currently do not offer direct exchanges.

If you wish to purchase a different size, colour or product, please return the original item in accordance with our Return & Refund Policy and place a new order separately.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 14 business days.

Please note that it may take additional time for your bank or payment provider to process and reflect the refund in your account.

If you have not received your refund within 15 business days after we have confirmed that it has been processed, please contact us at supremotailoring18@gmail.com.

Contact Us

For any questions regarding returns or refunds, please contact:

Supremo Tailor
Email: supremotailoring18@gmail.com