Shipping policy
At Supremo Tailor, we aim to ensure that your order reaches you safely and promptly. We currently offer delivery within Singapore and Cambodia.
1. Order Processing
Orders are processed during our regular business days, excluding weekends and public holidays.
Orders are generally processed within 1–3 business days after payment has been successfully received.
For certain products, including made-to-order, personalised or special-order items, additional processing time may apply. Any applicable lead time will be advised before your order is processed.
2. Delivery
Singapore
Orders within Singapore are delivered from our Singapore inventory whenever stock is available.
Estimated delivery: 3–5 business days after dispatch.
Cambodia
Orders within Cambodia are delivered from our Cambodia inventory whenever stock is available.
Estimated delivery: 10 business days after dispatch.
If an item is unavailable in Cambodia, we may arrange for stock to be transferred from Singapore. Additional delivery time may apply in such cases.
3. Shipping Fees
Shipping charges will be calculated and displayed at checkout based on the delivery destination and order.
From time to time, Supremo Tailor may offer complimentary shipping promotions. Any applicable promotion will be stated at the time of purchase.
4. International & Cross-Border Orders
For orders shipped across borders, customers may be responsible for any applicable customs duties, import taxes, clearance fees or other charges imposed by the destination country.
These charges are not included in the product price or shipping fee unless otherwise stated at checkout.
Customers are responsible for ensuring that the delivery information provided is accurate and complete.
5. Delivery Delays
Delivery times are estimates and may vary due to circumstances beyond our control, including customs clearance, courier delays, weather conditions, public holidays or other unforeseen circumstances.
Supremo Tailor is not responsible for delays caused by the courier or customs authorities.
6. Failed or Missed Delivery
If a delivery cannot be completed due to an incorrect or incomplete address, failure to receive the parcel, or other circumstances attributable to the customer, additional delivery charges may apply.
Please contact us as soon as possible if you believe there is an issue with your delivery.
7. Damaged or Missing Orders
If your parcel arrives damaged or your order appears to be missing, please contact us at supremotailoring18@gmail.com as soon as possible, preferably within 24 hours of delivery, with your order number and photographs of the package and items received.
We will work with the relevant courier to investigate the matter and assist with a resolution.
8. Contact Us
If you have any questions regarding your order or delivery, please contact us at:
Supremo Tailor
Email: supremotailoring18@gmail.com.